Privacy Policy
Effective date: August 24, 2025
BlueCrest Cleaning LLC ("BlueCrest," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us (including by SMS/text), or use our services.
Information We Collect
- Contact Information such as name, email, phone number, and address.
- Service Details you provide when requesting quotes or booking (home size, service type, access notes, preferences).
- Communications including emails, calls, and SMS/text messages.
- Booking & Scheduling Data processed through our online scheduling tool.
- Usage Data & Cookies such as IP address, device and browser type, pages viewed, and interactions.
How We Use Information
- Provide, schedule, and complete cleaning services; process inquiries and payments.
- Communicate about appointments, quotes, service updates, and customer support.
- Send marketing communications (email or SMS) with your consent where required.
- Improve our website, services, and customer experience.
- Protect against fraud, comply with legal obligations, and enforce our policies.
SMS/Text Messaging Terms
By providing your wireless phone number and opting in on our website or during booking/communication, you consent to receive SMS/text messages from BlueCrest Cleaning LLC at the number you provided. Message and data rates may apply. Message frequency varies (e.g., appointment confirmations, reminders, updates, and occasional promotions).
- Opt‑Out: You can cancel at any time by replying STOP. You will receive a final message confirming your opt‑out.
- Help: For help, reply HELP or contact us at info@bluecrestcleaning.com or (919) 342‑9909.
- Consent Not Required: Consent to receive SMS is not a condition of purchase.
- Carriers: Carriers are not liable for delayed or undelivered messages.
- Data Use: We use your number only as described in this Policy and applicable law.
Cookies & Tracking
We use cookies and similar technologies to operate our site, remember preferences, and analyze usage. You may control cookies through your browser settings. Disabling cookies may affect site functionality.
Disclosure of Information
We do not sell your personal information. We may share information with:
- Service Providers that help us operate our website and deliver services (e.g., scheduling and communication tools) under confidentiality obligations.
- Compliance & Safety when required by law, legal process, or to protect rights, property, or safety.
- Business Transfers in connection with a merger, acquisition, or asset sale.
Third‑Party Tools
Our online booking is powered by Zoho Bookings. Information you submit through the booking widget is processed in accordance with Zoho’s terms and privacy practices in addition to ours. Please review their documentation as needed.
Data Retention
We retain personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Security
We implement reasonable physical, technical, and administrative safeguards to protect personal information. However, no method of transmission or storage is 100% secure.
Your Privacy Choices & Rights
Depending on your location, you may have rights to access, correct, or delete personal information, or to opt out of certain processing. To exercise rights, contact info@bluecrestcleaning.com or call (919) 342‑9909.
Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Policy from time to time. Updates will be posted on this page with a new effective date.
Contact Us
BlueCrest Cleaning LLC • Email: info@bluecrestcleaning.com • Phone: (919) 342‑9909